Unmanned Kiosk Systems
Automate truck scale check-in, weighing, ticketing, and transaction data when a staffed scale house is not practical for every shift, lane, or location. Michelli helps design kiosk workflows around real traffic patterns, site controls, data requirements, and long-term service needs.
Move Trucks Through Without Depending on a Staffed Scale House
Unmanned kiosk systems give drivers a structured way to complete weighments, enter or scan load information, print tickets, and move through the scale without waiting on an operator for every transaction.
The right system is not just a kiosk cabinet. It has to match the way trucks enter the site, how drivers are identified, what data must be captured, how traffic is controlled, and who needs visibility when something does not go as planned.
- Driver Self-Service
- 24/7 Operation Support
- Cleaner Transaction Data
- Remote Visibility
Driver Identification
RFID, barcode, PIN, license plate, or touchscreen inputs help identify trucks, drivers, customers, products, and loads.
Automated Weighment
Gross, tare, and net weights can be captured through a guided workflow that reduces manual steps at the scale house.
Traffic & Gate Control
Lights, gates, cameras, intercoms, and position checks can help guide trucks through the process more consistently.
Transaction Reporting
Tickets, records, reports, and system data can be shared with the teams that need visibility into truck activity.
Self-Service Kiosk Workflow vs. Fully Integrated Unmanned Operation
Not every facility needs the same level of automation. Some need a practical self-service transaction point. Others need a more complete unattended workflow with traffic controls, cameras, remote support, and system integration.
Focused Workflow
Self-Service Kiosk System
A self-service kiosk gives drivers a guided way to identify themselves, enter or scan load information, capture the weighment, and print a ticket with less scale house involvement. It is often a fit when the goal is to reduce repetitive operator work and keep trucks moving during known transaction types.
Repeatable inbound or outbound truck transactions
Driver check-in and check-out with touchscreen prompts
RFID, barcode, PIN, or scanned document workflows
Sites that need cleaner tickets without fully automating the yard
Unattended Workflow
Integrated Unmanned Operation
An integrated unmanned operation connects the kiosk to the scale, traffic lights, gates, cameras, intercom, printers, databases, and business systems. It is best when the site needs 24/7 operation, remote monitoring, reduced staffing, or a more controlled process from arrival through exit.
After-hours, weekend, or 24/7 truck traffic
Gate control, traffic light, intercom, and camera integration
Remote support, monitoring, and exception handling
ERP, TMS, inventory, or reporting integration needs
When Scale House Bottlenecks Start Limiting Operations
Unmanned kiosk systems are often a good fit when truck traffic keeps moving beyond the hours, staffing, or manual processes the scale house was originally built around.
Long lines, overtime, handwritten tickets, drivers leaving their vehicles, and inconsistent transaction records can all point to the same issue: the process depends too heavily on people being available at the right moment to keep every load moving.
Michelli starts by looking at the workflow first, then helps determine whether a kiosk, site controls, remote support tools, or a more integrated unmanned system is the right path.
Warning Signs
Common Signs to Look For
Long Peak-Hour Lines
Trucks stack up at the scale house because every transaction waits on an operator
After-Hours Demand
The facility needs to move trucks earlier, later, overnight, or on weekends without staffing every transaction
Manual Ticketing
Handwritten tickets, re-keyed data, and inconsistent entries create delays and reporting gaps
Drivers Leaving Vehicles
Drivers frequently walk into the scale house for tickets, signatures, questions, or instructions
Staffing Pressure
Scale house coverage requires overtime, extra scheduling, or support during low-volume hours
Limited Visibility
Teams cannot easily see truck activity, throughput, exceptions, or transaction history in real time
Unmanned Kiosk Workflows Michelli Can Help Support
Kiosk systems are most useful where truck traffic is repeatable, the data requirements are clear, and the site needs a better way to keep vehicles moving without adding more manual handoffs.
Aggregates, Mining & Bulk Materials
Support frequent inbound and outbound trucks where repeatable products, customers, and load types make self-service workflows practical.
High-volume truck movement
Ticket and billing records
Gate and light control options
Waste & Recycling
Help facilities process inbound and outbound vehicles with cleaner records, reduced office traffic, and better visibility into material movement.
Inbound/outbound records
Customer and material data
Document and ticket handling
Agriculture & Commodity Handling
Reduce seasonal scale house pressure when repeat suppliers, products, commodities, and destinations need to be captured consistently.
Seasonal truck volume
Supplier and product records
Extended operating hours
Manufacturing & Distribution
Connect truck scale transactions to shipping, receiving, inventory, and traffic teams that need faster access to load information.
Shipping and receiving support
Shared transaction data
Multi-department visibility
SYSTEM COMPONENTS
What Goes Into an Unmanned Kiosk System
The kiosk is only one part of the solution. A dependable unmanned workflow may include driver identification, scale communication, ticket printing, cameras, intercoms, traffic controls, remote monitoring, and software connections.
Michelli helps determine which controls, interfaces, and data tools are useful for the application so the system stays practical, serviceable, and ready to support the way your operation actually runs.
Touchscreen Kiosk
Driver prompts, data entry, ticket output, and transaction guidance at the scale.
RFID, Barcode, or PIN Entry
Tools that identify drivers, trucks, customers, products, or load types with less manual typing.
Cameras & Intercoms
Remote support and exception handling when drivers need help during an unattended transaction.
Traffic Lights & Gates
Controls that guide trucks through arrival, weighing, ticketing, and exit steps.
Ticket Printing & Scanning
Printed tickets, document capture, and transaction records for accounting, inventory, and customer needs.
Software & Integration
Reporting, remote management, ERP, TMS, inventory, or other business system connections when needed.
BEYOND THE SCALE
Kiosk Data Is Traffic, Labor, and Transaction Control
An unmanned kiosk system is not just a replacement for a person in the scale house. It can create a more structured workflow for drivers, reduce repetitive manual handoffs, support longer operating hours, and give the business cleaner transaction records.
That visibility can support dispatch, accounting, inventory, production, and management decisions about where truck flow or documentation delays are costing time.
What You Gain
Potential Business Value
Reduced Staffing Pressure
Less dependence on staffed scale house coverage for every transaction
Faster Truck Turns
Guided workflows can reduce waiting and document delays
24/7 Operation Support
Support after-hours and low-staffing truck activity when appropriate
Cleaner Records
Structured entries reduce handwriting, memory, and re-keying risk
Remote Support
Cameras, intercoms, and monitoring tools help manage exceptions
Scalable Workflows
Systems can be planned for future lanes, locations, or integrations
Why Work With Michelli on Unmanned Kiosk Systems?
Unmanned systems need to keep working when no operator is standing next to the scale. Michelli brings weighing experience, site planning, integration support, and long-term service coverage to help make the workflow practical.
Workflow-First Planning
We look at driver behavior, traffic flow, data capture, exception handling, and remote support before recommending a kiosk path.
Site Control Experience
Kiosk projects may include gates, lights, cameras, intercoms, printers, scanners, scale indicators, and network connections.
Integration Support
Michelli can help connect kiosk data to reporting, inventory, TMS, ERP, or other systems when the application requires it.
Service After Install
Local service, calibration support, troubleshooting, and maintenance help keep unmanned workflows dependable over time.
Local Service. Nationwide Support.
Michelli supports customers through a service network built for demanding weighing and measurement environments.
Calibration Support
Michelli is ISO 9001 Registered with ISO 17025 Accredited calibration laboratories, with calibration support available based on equipment and scope.
UNMANNED KIOSK SYSTEMS
Need a Better Way to Support Unattended Truck Scale Transactions?
Loop Michelli in early. Tell us how trucks move through your site, what drivers need to do, where the current bottlenecks are, what data must be captured, and who needs visibility when no scale house operator is present.
Helpful details to share:
- Number of scales or lanes
- Truck volume by shift
- Current scale house process
- After-hours requirements
- Driver ID or scanning needs
- Gate, camera, or intercom needs
Request a Solution Review
Tell us about your unmanned truck scale workflow. A Michelli specialist can help identify the right next step.